Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
Introduction
Cyber-Raksha ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our cybersecurity services, or interact with us in any capacity.
Information We Collect
Personal Information
- Name, email address, phone number, and company information
- Professional title and business contact details
- Communication preferences and service requirements
- Payment and billing information for our services
Technical Information
- IP addresses, browser type, and device information
- Website usage data and analytics
- Security logs and monitoring data (with client consent)
- Cookies and similar tracking technologies
Service-Related Information
- Security assessment results and vulnerability reports
- Incident response data and forensic analysis
- Training completion records and certifications
- Support tickets and communication history
How We Use Your Information
Service Delivery
- Provide cybersecurity services including SOC monitoring, audits, and training
- Conduct security assessments and vulnerability testing
- Deliver incident response and forensic analysis services
- Maintain and improve our security solutions
Communication
- Respond to inquiries and provide customer support
- Send service updates, security alerts, and notifications
- Deliver training materials and certification information
- Share relevant cybersecurity insights and best practices
Legal and Compliance
- Comply with applicable laws and regulatory requirements
- Protect our rights and prevent fraud or security breaches
- Maintain records for audit and compliance purposes
- Respond to legal requests and law enforcement inquiries
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in delivering our services, subject to strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our clients or the public
- Consent: With your explicit consent for specific purposes
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards
Data Security
As a cybersecurity company, we implement industry-leading security measures to protect your information:
- End-to-end encryption for data transmission and storage
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- ISO 27001 certified information security management
- 24/7 security monitoring and incident response
- Employee security training and background checks
- Secure data centers with physical and logical protections
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@cyber-raksha.com.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Service Data: Retained for the duration of our service relationship plus 7 years for compliance
- Security Logs: Retained for up to 2 years for security monitoring and incident response
- Marketing Data: Retained until you opt-out or request deletion
- Legal Requirements: Retained as required by applicable laws and regulations
International Data Transfers
We may transfer your personal information to countries outside your jurisdiction for processing and storage. When we do so, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by competent regulatory bodies
- Certification schemes and codes of conduct
- Your explicit consent for specific transfers
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:
- Post the updated policy on our website with a new effective date
- Notify you of material changes via email or prominent website notice
- Provide a reasonable notice period before changes take effect
- Maintain previous versions for your reference
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
privacy@cyber-raksha.com
Phone
+91 98765 43210
Address
Mumbai, Delhi, Bangalore